Introduction
WhatsApp is undoubtedly one of the most popular messaging apps, used by millions of people worldwide. It offers a range of features, including the ability to send and receive audio messages. However, some users have reported an issue where the app screen goes black when playing audio messages. In this article, we will explore the possible reasons behind this problem and provide some solutions to fix it.
Why Does WhatsApp Go Black When Playing Audio?
There can be several reasons why WhatsApp goes black when playing audio messages:
1. Screen Lock
When your device’s screen locks, WhatsApp automatically tries to save battery by turning off the screen. This can cause the app screen to go black while playing audio messages. To prevent this, you can adjust the screen lock settings on your device.
2. Compatibility Issues
WhatsApp regularly updates its app to introduce new features and improve performance. However, these updates may not always be compatible with all devices, leading to issues like a black screen when playing audio. Updating WhatsApp and your device’s operating system can often resolve such compatibility problems.
3. App Glitches
Like any other app, WhatsApp can also experience glitches and bugs that may cause the screen to go black when playing audio messages. These issues are usually temporary and can be resolved by force-closing the app and reopening it.
How to Fix WhatsApp Going Black When Playing Audio
Now that we understand some of the possible reasons behind this issue, let’s discuss how you can fix WhatsApp going black when playing audio messages:
1. Adjust Screen Lock Settings
If your device’s screen lock is causing the black screen issue, you can adjust the settings to prevent it. Go to your device’s settings, find the display or lock screen settings, and increase the time before the screen locks. This will allow WhatsApp to continue playing audio messages without the screen going black.
2. Update WhatsApp and Your Device
Outdated versions of WhatsApp or your device’s operating system can often cause compatibility issues. Check for updates in the app store and install any available updates for both WhatsApp and your device. This can help resolve the black screen problem.
3. Force-Close and Reopen WhatsApp
If the issue is due to a temporary glitch, force-closing WhatsApp and reopening it can often fix the problem. On most devices, you can do this by accessing the app switcher or recent apps screen, finding WhatsApp, and swiping it off the screen to close it. Then, reopen the app and check if the black screen issue persists.
4. Clear WhatsApp Cache
Over time, WhatsApp can accumulate cache data that may interfere with its normal functioning. Clearing the app’s cache can help resolve various issues, including the black screen problem. Go to your device’s settings, find the app or application manager settings, locate WhatsApp, and clear its cache.
5. Reinstall WhatsApp
If none of the above solutions work, you can try reinstalling WhatsApp. This will remove any potential app-specific issues and give you a fresh installation. Remember to back up your chat history before reinstalling the app, as it will be deleted during the process.
Conclusion
Experiencing a black screen when playing audio messages on WhatsApp can be frustrating. However, by adjusting screen lock settings, updating WhatsApp and your device, force-closing the app, clearing WhatsApp’s cache, or reinstalling the app, you can often resolve this issue. If the problem persists, it may be worth contacting WhatsApp support or seeking assistance from a technical expert.